Tuesday, September 18, 2012

Installing apps via Configurator requires removing restrictions and enabling store on iPads

We have several iPad carts which are managed via a MacBook running Apple's Configurator software. We have had a few small problems installing apps, which are apparently caused by the configuration we are trying to use on the iPads.

We have created a configuration that has restrictions set to prevent students from using the iTunes store and to prevent them from installing apps in our managed environment.

These are set like like this:



Having both of these checkboxes appears to prevent Configurator from pushing apps (both paid and unpaid) onto the iPads.  We saw the following symbol in Configurator


and this error in the Console.

To solve this, we had to edit the applied restrictions and apply those to the cart of ipads, and then re-install.  Note - we found that we had to unselect the apps in the configurator, then allow Both Use of iTunes store and Installation of Apps, apply that to the iPads, then go back and try installing Apps.  Simply turning this setting on during the same sync was unsuccessful.

Afterwards, we went back and edited our restrictions back to the original settings, which is how we want it left.



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